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Help Center

How to Shop on Pugiyo

Contents
  1. Create an account
  2. Shop & search
  3. Cart & checkout
  4. Track your order
  5. Download invoice
  6. Returns & refunds
  7. Get help

1. Create an account

  1. Click the account icon → Create an account.
  2. Enter name, email and password (or continue with Google).
  3. Log in to track orders and check out faster.
SCREENSHOT SLOTcustomer-register-mobile.pngMobile · create account
SCREENSHOT SLOTcustomer-register-desktop.pngDesktop · create account

2. Shop & search

  1. Browse Shop by category (Protein, Creatine, Pre-Workout…) or use Deals for sale items.
  2. Open a product to see price, ratings, reviews and delivery info.
  3. Check Sold by to see which shop fulfils the item.
SCREENSHOT SLOTcustomer-shop-mobile.pngMobile · shop page
SCREENSHOT SLOTcustomer-shop-desktop.pngDesktop · product page

3. Cart & checkout

  1. Add items to cart, apply coupon codes (e.g. welcome offers).
  2. At checkout enter your delivery address and phone number.
  3. Pay securely via Stripe (cards) — cash on delivery is not available.
SCREENSHOT SLOTcustomer-cart-mobile.pngMobile · cart
SCREENSHOT SLOTcustomer-checkout-desktop.pngDesktop · checkout

4. Track your order

  1. Logged in: open My Account → Orders.
  2. Guest: open Track Order and enter your order number (ARG-XXXXXXX-YY).
  3. Tracking number is the same as your order number.
SCREENSHOT SLOTcustomer-track-mobile.pngMobile · track order
SCREENSHOT SLOTcustomer-track-desktop.pngDesktop · order details

5. Download invoice

  1. Open the order → View / Print Invoice.
  2. Print or save as PDF for your records (VAT invoice or PAN bill per seller).
SCREENSHOT SLOTcustomer-invoice-mobile.pngMobile · invoice
SCREENSHOT SLOTcustomer-invoice-desktop.pngDesktop · invoice

6. Returns & refunds

  1. Delivered orders show Start a Return within the return window.
  2. Pick items, reason and refund/exchange — submit and follow the timeline.
  3. Refunds go to your original payment method after we receive the item.
SCREENSHOT SLOTcustomer-return-mobile.pngMobile · returns
SCREENSHOT SLOTcustomer-return-desktop.pngDesktop · return detail

7. Get help

  1. Use the chat bubble (bottom corner) for instant help.
  2. Or open Contact and send a message — support replies by email.
SCREENSHOT SLOTcustomer-help-mobile.pngMobile · live chat
SCREENSHOT SLOTcustomer-help-desktop.pngDesktop · contact page